1. Scope

This Limited Warranty (“Warranty”) applies to all Sanag‑branded hardware products (“Product”) purchased directly from Sanag.com.my and delivered within the Malaysia. It is provided only to the original end‑consumer and is non‑transferable.

IMPORTANT: Purchases made through any other sales channels – including but not limited to marketplace listings on Shopee, Lazada, Amazon, or from sellers not expressly named on Sanag.com.my as Authorised Resellers – are excluded from this Warranty. Sanag does not warrant the authenticity or quality of such products and will not honour any warranty claims arising from them.

All customers must register their warranty at Sanag.com.my to activate coverage.

2. Warranty Period

The Warranty period is 12 months from the date of purchase as shown on a valid proof‑of‑purchase (e‑receipt, order confirmation or tax invoice). Your statutory rights under the Consumer Protection Act 1999 (CPA) of Malaysia remain unaffected.

3. What the Warranty Covers

Under normal personal or household use, the Product will be free from defects in materials and workmanship during the Warranty Period. If a defect arises and a valid claim is received, Sanag will, at its option:

• Repair the Product using new or refurbished parts;
• Replace the Product with the same model or an equivalent model of equal or greater value; or
• Refund the original purchase price (net of any discounts or vouchers).

Any repaired or replaced item is covered for the remainder of the original Warranty Period or 90 days, whichever is longer.

4. What the Warranty Does Not Cover

5. How to Make a Warranty Claim

• Contact us first – Email SanagMY@d-Artz.com.sg with Invoice number, product model, and fault description (photos or video help).
• Return authorisation – Our team will issue a Return Merchandise Authorisation (RMA) number and instructions. Do not ship without an RMA.
• Shipping costs – Within the first 6 months Sanag provides a prepaid City-Link return label or reimburses standard return postage. Month 7–12: you pay inbound shipping; Sanag covers the return leg.
• Inspection & remedy – Valid claims are typically resolved within 14–21 working days. If not covered, we will quote paid repair or return unrepaired at your expense.

6. Limitation of Liability

Except as stated in this Warranty and to the fullest extent permitted under Malaysian law, Sanag shall not be liable for indirect, incidental, or consequential damages, nor for amounts exceeding the purchase price of the Product.

Nothing in this Warranty limits liability for death or personal injury caused by negligence, or any liability that cannot be legally excluded under the Consumer Protection Act 1999 (CPA).

7. Personal Data & Privacy

Information provided during a warranty claim is collected solely for the purpose of claim processing, in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia) and our Privacy Policy.

8. Governing Law & Dispute Resolution

This Warranty is governed by the laws of Malaysia. Any dispute that cannot be resolved amicably may be referred to:

• The Tribunal for Consumer Claims Malaysia (TTPM), or
• Other appropriate mediation platforms provided under Malaysian consumer law.

9. Updates to This Policy

Sanag reserves the right to amend this Warranty Policy at any time. Revisions will be posted on Sanag.com.my with a new “Last updated” date and will apply to purchases made after that date.